Privacy Policy

1. Who we are

This Privacy Policy explains how Copula Services Ltd (“Copula”, “we”, “us” or “our”) collects, uses and protects personal information when you use our website or contact us about our field dispatch and IT infrastructure services.

Copula Services Ltd
Prime Parkway
Derby
DE1 3QB
United Kingdom
Company number: 17045609 (registered 2026)

For privacy questions, contact us at legal@copula-tech.com.

2. Information we collect

We may collect the following information when you use our website or submit a dispatch request:

• Name and company name
• Email address
• Service type requested and target location
• Any other details you choose to include in a message or form submission
• Technical data such as browser type, device type and approximate location derived from IP address (if analytics are used)

3. How we use your information

We use personal information to:

• Respond to enquiries and dispatch requests
• Provide and coordinate our services
• Communicate with you about your request
• Improve our website and service operations
• Meet legal and regulatory obligations

4. Legal bases for processing

Where UK GDPR applies, we process personal data on one or more of these bases:

• Contract — to take steps at your request before entering into a contract, or to perform a contract
• Legitimate interests — to operate and improve our business, provided those interests are not overridden by your rights
• Legal obligation — where we must keep or disclose information by law
• Consent — where we ask for it (for example, optional marketing), which you may withdraw at any time

5. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website and communications (for example, email delivery or hosting providers), or where required by law. These providers are only permitted to process data on our instructions.

6. International transfers

If we use providers outside the UK, we take appropriate steps to protect your information in line with applicable data protection law, such as using approved transfer mechanisms where required.

7. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, including to handle your enquiry, deliver services, and meet legal, accounting or reporting requirements.

8. Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, email legal@copula-tech.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies and website technology

Our website may use essential cookies required for basic operation. If we introduce analytics or non-essential cookies in future, we will update this policy and, where required, request your consent.

10. Security

We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after changes means you acknowledge the updated policy.

12. Contact

Copula Services Ltd
Prime Parkway, Derby, DE1 3QB
Email: legal@copula-tech.com