Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of the website operated by Copula Services Ltd (“Copula”, “we”, “us” or “our”) and any enquiry or dispatch request you submit through it.

By using this website, you agree to these Terms. If you do not agree, please do not use the website.

2. Who we are

Copula Services Ltd
Prime Parkway
Derby
DE1 3QB
United Kingdom
Company number: 17045609 (registered 2026)
Email: legal@copula-tech.com

3. Our services

Copula provides enterprise IT infrastructure support services, including field dispatch, smart hands, installs and decommissions, UPS-related works, site audits and related coordination services. Website content describes our capabilities generally and does not, by itself, form a binding service contract.

Any binding engagement for services will be subject to a separate quotation, statement of work, order confirmation or written agreement between you and Copula.

4. Website use

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to the website, systems or data
• Misuse the dispatch form (including submitting false or abusive information)
• Interfere with the website’s operation or security
• Use the website to transmit malware or harmful code
• Copy or reuse site content for commercial purposes without our written permission

5. Enquiries and dispatch requests

Submitting a form on this website is a request for contact or assessment only. It does not guarantee engineer availability, SLA coverage, pricing or acceptance of work. We may accept, decline or request further information before proceeding.

You confirm that information you provide is accurate and that you are authorised to make the enquiry on behalf of yourself or your organisation.

6. Quotes, pricing and contracts

Any prices, timelines or service descriptions shown on the website are indicative unless confirmed in writing. Final scope, fees, response times and terms will be set out in a formal quote or contract.

7. Intellectual property

All content on this website — including text, branding, graphics, layout and logos — is owned by Copula Services Ltd or used under licence. You may view and print pages for personal or internal business reference, but you may not reproduce, distribute or commercially exploit site content without our prior written consent.

8. Website availability and accuracy

We aim to keep the website available and information up to date, but we do not guarantee uninterrupted access or that all content is complete, current or error-free. We may update, suspend or withdraw website content at any time.

9. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

To the fullest extent permitted by law, Copula is not liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, data or business opportunity arising from your use of the website. Our total liability arising from website use is limited to £100, except where a separate service contract applies (in which case that contract governs).

10. Third-party links and tools

The website may use third-party tools (for example, form delivery or hosting services). We are not responsible for third-party websites or services outside our reasonable control.

11. Privacy

How we handle personal information is explained in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website after changes means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or your use of the website, except that consumers may have mandatory rights to bring claims in their local courts where applicable.

14. Contact

Questions about these Terms: legal@copula-tech.com